FAQ

How does Helouda ensure chat security?

Helouda uses optimized AI moderation tools and manual oversight to ensure a safe chatting environment. Subnet banning and device identification techniques are also employed to prevent abuse and ensure compliance with our Terms of Service.

What should I know about the banning process on Helouda?

All bans on Helouda are permanent to ensure the safety and integrity of our platform. Moderators issue these bans based on clear violations of our terms of service, with the aid of AI monitoring to swiftly detect any inappropriate behavior.

Can I use Helouda from multiple devices?

Yes, users can access Helouda from multiple devices. Helouda works great on both mobile and desktop. However, simultaneous connections from different devices may be subject to limitations to prevent spam and abuse.

How can I report inappropriate behavior on Helouda?

Helouda provides a user-friendly reporting system accessible directly through the chat interface. Users are encouraged to report any behavior that violates our policies, and these reports are crucial for our moderation process.

How do I contact Helouda for technical support or other inquiries?

For technical support or general inquiries, please visit our contact page. We respond to all queries promptly to ensure a seamless user experience.